Privacy Policy

Overview

RYDO ("we", "us", "our") operates the RYDO ride-hailing platform, including this website and our mobile apps. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Account information: name, email address, phone number, and password (stored as a secure hash, never in plain text).
• Location data: pickup and drop-off coordinates for ride requests, and a driver's live location while online, used to match riders with nearby drivers and to show trip progress.
• Ride and trip data: fares, offers, trip routes, chat messages between riders and drivers, and ratings.
• Vehicle information: for drivers, license number and vehicle details (make, model, plate number).

How we use this information

• To connect riders with nearby available drivers and facilitate ride requests, offers, and trips.
• To display fares in your local currency and calculate ratings.
• To enable in-app chat between a rider and driver for the duration of a trip.
• To maintain account security and prevent misuse of the platform.

Location permission

Our mobile apps request location access to determine your pickup point (as a rider) or to share your live position with a matched rider (as a driver) while a trip is in progress. Location is only collected while you are actively using the app for these purposes, and drivers control when they go "online" and share their location.

Data sharing

We do not sell your personal information. Ride and trip data (such as name, rating, and live location during an active trip) is shared only between the rider and driver matched on that trip, so each can identify and locate the other. We do not share your data with third parties for advertising purposes.

Data retention

We retain account and trip history for as long as your account is active, to support ratings, disputes, and service history. You may request deletion of your account and associated data by contacting us at the email address below.

Your choices

• You can deny or revoke location permission at any time in your device settings, though this will limit core ride-matching features.
• You can request access to, correction of, or deletion of your personal data by contacting us.

Contact us

If you have questions about this Privacy Policy or your data, contact us at support@rydo.site.